FAQs

For detailed information on our delivery services, please consult the delivery section.

How do I place an order?  
Are the prices quoted inclusive of VAT? 
Do you have a brochure? 
Do you give bulk discounts? 
What method of payments do you accept? 
Who delivers the products? 
Do prices include delivery charges? 
Do you deliver outside of the UK? 
How long will delivery take? 
What happens once I place an order? 
Is it possible to track my order? 
What do I do if the good(s) I have purchased is/are damaged/ faulty/ non-conforming? 
What is your returns policy? 
What do I do if I wish to make a complaint? 
Are your products guaranteed / warranted? 
Is the Head2home website secure? 
How can I contact Head2home? 

How do I place an order?

There are two simple ways for you to place an order. You can either do this online, using the secure shopping cart system, or you can call our designated sales team on 01158700911. The ranges are even wider than what we show online, therefore for any specific requirements e.g. special sizes, specific designs etc. please contact us and we will be happy to help. 

Are the prices quoted inclusive of VAT?

All our prices are inclusive of VAT.

Do you have a brochure?
 
Please refer to our brochures page for information regarding our ranges. Should you require any additional information regarding a product or a range, please don’t hesitate to email us on relax@head2home.co.uk, or alternatively drop us a call on 01158700911, and we will happy to provide any relevant information.

Do you give bulk discounts?

Our prices are very competitive. However, if you are buying in bulk, please contact our designated sales team on 01158700911 to discuss your requirements.

What method of payments do you accept?

We accept all major credit and debit cards and PayPal

Who delivers the products?

Tables and cabinets are normally delivered by a white-glove 2-man team who will carry the goods up to room of choice. Depending on goods value and on what is specifically indicated on the product page/s, installation service will be provided too when necessary. Smaller accessories are normally delivered by express couriers; For more information in our delivery terms and conditions please read the delivery section on our customer services page

Do prices include delivery charges?

Most products do include delivery services, however for full details and exceptions, please read the delivery page in our customer services section.

Do you deliver outside of the UK?

We do not normally deliver outside of the UK. However, we would be happy to especially quote for deliveries within the EU. Please call our designated sales team on 01158700911.

How long will delivery take?

99% of our deliveries take place on time or earlier than expected, however if for any reasons there were unexpected delays, our customer service team will keep you up to date with the delivery progress if time estimates have previously been inaccurate.
Delivery times will vary according to the range and the model that you have chosen and are stated on individual product pages.

What happens once I place an order?

Once you have placed an order with Head2home we will send you by e-mail an order confirmation within 3 working days. As soon as the goods are in, we will contact you to book in delivery.

Is it possible to track my order?

You can contact our customer care team on 01158700911 if you wish to track your order.

What do I do if the good(s) I have purchased is/are damaged/ faulty/ non-conforming?


Head2home are committed to providing products of tremendous quality. If, for that reason, an item you received has arrived as either damaged or faulty, you will be entitled to a replacement of faulty parts if a partial replacement is possible. If you are unwilling to accept any repairs, the faulty goods can be returned for a full refund. 

Please check our Returns & Refunds Page for full information. If you are seeking to return a faulty good as part of a larger set, the return charges including dis-installation may be chargeable as a deduction off the refund. Please also note that any damages not reported at the time of your complaint may hinder your chances of getting a refund for your damaged goods.

What is your returns policy?

Returns are usually permitted if applied for within 14 days of delivery, though please refer to our Returns & Refunds Page for full information regarding our returns policy.   

What do I do if I wish to make a complaint?

If you have a complaint, please either call us on 01158700911 or email us on relax@head2home.co.uk

Are your products guaranteed / warranted?

All our products carry the manufacturers guarantees and warranties. Depending upon the product, these will vary depending upon the manufacturer and/or type of product being purchased. If you require details of warranties/ guarantees for specific products, please contact our team either via e-mail at relax@head2home.co.uk or by phone on 01158700911


Is the Head2home website secure?

Our website uses modern encrypted server technology throughout the purchasing process and credit card payments are handled via our payment gateway provider: Sagepay who are a leading internet credit card facilitator. This means that the website is secure and that all credit and debit card transactions are safe.
Please also read our terms and conditions in full if you wished to know more.


How can I contact Head2home?

You may reach us on any of the following:
E-mail: relax@head2home.co.uk
Telephone: 0115 8700911
Address: Triumph Road, Lenton, Nottingham, NG7 2GA